Could mastering communication be your secret to becoming a top-rated vacation rental host? If you're like most vacation rental hosts, you probably spend a lot of energy trying to make your guests feel welcome.
But if you're not also spending time on communication, you could waste all that effort. The more you can communicate with your guests, the better their experience will be.
And when they have a great experience, they're more likely to recommend your property to others. Read on for several vacation rental communication tips to help you delight your guests.
Welcome Your Guests With a Personal Message
When a guest books your Wilmington, North Carolina, area vacation property, they're looking for more than just a place to stay. They want to feel welcome and appreciated.
So when you receive a booking request, take the time to send them a personal message. This can be as simple as saying "thank you" or "welcome."
If you don't want to do this yourself, hire short-term property management to do it for you. Or consider using an automated system like Airbnb's "Welcome" feature.
Provide a Detailed House Manual
A house manual is a great way to provide your guests with the information they need to enjoy their stay. It can include things like how to use the TV and where to find extra towels and linens, or where to park and how to lock up when you leave.
The more detailed your house manual is, the less likely your guests are to have questions or problems.
Use Multiple Communication Channels
The more ways you have of communicating with guests, the better. Use email, text messages, phone calls, or even social media to reach out to them.
This will help you stay in touch with them and make sure they have everything they need. You can also use these channels to send reminders about check-in times and provide updates on their reservation.
Offer Insider Tips
Part of the guest relations process is making sure that your guests have a great experience. Do this by offering insider tips on things to see and do in the Wilmington area.
You can also use these tips as an opportunity to promote your business or other local attractions. This will help you build relationships with other companies in your community.
Gather and Act on Feedback
Guest feedback is a valuable tool for improving your business. Use it to identify areas where you need to make changes. Or use it to measure the success of any changes you have already made.
Have guests leave reviews on the vacation rental platform they booked on. They can also leave reviews on your website or social media pages. Use this feedback to make changes that will improve the experience for future guests.
Vacation Rental Communication Tips: Enhance Your Guests' Experience
The best way to ensure your guests have a great experience is by communicating with them. By following these vacation rental communication tips, you can make sure your guests are happy and that they will want to come back again.
PMI Wilmington employs highly educated licensed professionals with extensive experience in real estate investments and property management. If you are looking for a vacation rental property manager, contact us today!
